Tuma Payments(“Tuma”, “we”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our website and our services.
This policy applies to visitors to our website, people who contact us, prospective clients, clients, counterparties, and business partners. Additional notices or agreements may apply when you use a specific Tuma service.
Information We Collect
We collect information that you provide directly to us, such as when you contact us through this site, request information about our services, or onboard as a customer. We also collect technical information automatically when you visit the site.
- Contact details, including name, email address, phone number, company, and role.
- Inquiry details and other information you choose to include in messages to us.
- Business, onboarding, verification, transaction, and compliance information where required to provide services.
- Technical information such as IP address, browser type, device information, pages viewed, and timestamps.
- Cookie and similar technology data where used for site operation, security, analytics, or preferences.
How We Use Information
We use the information we collect to respond to inquiries, provide and improve our services, meet our legal and regulatory obligations as a FINTRAC-registered MSB, and protect the integrity of our platform.
- To communicate with you and manage business relationships.
- To assess service requests, onboard clients, and support account administration.
- To process transactions, coordinate with financial partners, and maintain operational records.
- To detect, prevent, and investigate fraud, misuse, sanctions exposure, or other prohibited activity.
- To satisfy recordkeeping, reporting, audit, legal, and regulatory requirements.
How We Share Information
We do not sell personal information. We may share information with trusted service providers, financial counterparties required to complete a transaction, and regulators where required by law.
We may also disclose information to professional advisors, auditors, law enforcement, courts, regulators, government authorities, or in connection with a business transaction such as a merger, reorganization, financing, or sale of assets.
Security and Retention
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No system is completely secure, and we retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, regulatory, accounting, security, and operational requirements.
International Processing
Tuma is headquartered in Canada and may work with service providers or financial partners in other jurisdictions. As a result, personal information may be processed or stored outside your province, territory, state, or country and may be subject to local laws.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask questions about our privacy practices or withdraw consent where processing is based on consent and withdrawal is legally available. To make a request, contact us at info@tumapay.ca.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact
Questions about this Privacy Policy can be directed to info@tumapay.ca.